Verzendbeleid

Last updated: August 14, 2026

This Shipping Policy explains how orders placed through onzeselectie.com are processed, shipped, and delivered.

By placing an order with Onze Selectie, you acknowledge and agree to the terms described in this Shipping Policy, subject to any mandatory consumer rights applicable to you.

1. Business Information

Onze Selectie

Business Address:
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Email: support@onzeselectie.com

Website: onzeselectie.com

Please note that our business address is not a return address. Returns must be sent to the designated return facility in accordance with our Return & Refund Policy.

2. Order Processing

Orders are generally processed before being transferred to our fulfillment or shipping partners.

Processing typically includes:

  • Payment verification;

  • Order verification;

  • Product preparation;

  • Packaging;

  • Fulfillment processing; and

  • Transfer to the applicable shipping carrier.

Our standard processing time is generally 1–3 business days.

Processing times are estimates and may occasionally be longer during periods of high order volume, promotional campaigns, public holidays, product launches, or other exceptional circumstances.

Business days generally exclude Saturdays, Sundays, and public holidays.

3. Estimated Delivery Time

After an order has been processed and dispatched, our estimated standard delivery time is approximately 5–12 business days.

The total estimated time from placing an order to delivery is therefore generally:

Processing: 1–3 business days
Shipping: 5–12 business days

These delivery periods are estimates and not guaranteed delivery dates unless we expressly state otherwise.

Actual delivery times may vary depending on the destination, carrier, customs procedures, local postal services, order volume, and circumstances outside our reasonable control.

4. International Fulfillment

Onze Selectie operates using an international fulfillment network.

Products may be stored, processed, or shipped from fulfillment centers, warehouses, suppliers, or logistics partners located outside the customer's country of residence, including facilities located in Asia and China.

As a result, your order may be shipped internationally even when the Website is presented in your local language or currency.

The origin of a shipment does not affect any mandatory consumer rights applicable to your purchase.

5. Tracking Information

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Please allow reasonable time for tracking information to become active after receiving a shipping confirmation.

In some cases, tracking information may not immediately display movement while:

  • The parcel is being transferred between logistics partners;

  • The carrier is awaiting its first scan;

  • The shipment is undergoing customs processing;

  • The parcel is moving between international distribution facilities; or

  • The shipment has been transferred to a local last-mile carrier.

A temporary absence of tracking updates does not necessarily mean that the parcel has stopped moving or has been lost.

6. Multiple Shipments

An order containing multiple products may occasionally be shipped in more than one package.

Products may be dispatched separately because of inventory availability, warehouse location, package size, logistics optimization, or other fulfillment considerations.

As a result:

  • Packages may arrive on different days;

  • Different tracking numbers may be provided; and

  • One product may arrive before another.

If only part of your order has arrived, please check whether additional tracking information has been provided before contacting customer service.

7. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Customs processing;

  • Carrier disruptions;

  • High shipping volumes;

  • Public holidays;

  • Severe weather;

  • Transportation disruptions;

  • Incorrect or incomplete addresses;

  • Local postal delays;

  • International logistics disruptions;

  • Customs inspections;

  • Government actions;

  • Force majeure events; and

  • Other circumstances outside our reasonable control.

A delay beyond the estimated delivery timeframe does not automatically mean that a shipment is lost.

Where mandatory consumer law establishes specific delivery rights or deadlines, those rights remain unaffected.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify:

  • Full name;

  • Street and house number;

  • Apartment or unit number, where applicable;

  • Postal or ZIP code;

  • City;

  • Province or region, where applicable;

  • Country; and

  • Telephone number.

Onze Selectie is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer, except where applicable law provides otherwise.

9. Address Changes

If you notice an error in your shipping address, contact us as soon as possible at:

support@onzeselectie.com

We will make reasonable efforts to update the address where possible.

However, once an order has entered processing, fulfillment, or shipment, we cannot guarantee that the delivery address can be changed.

If the parcel has already been transferred to the carrier, the customer may need to contact the carrier directly where address modification services are available.

10. Failed Delivery Attempts

Customers are responsible for reasonably cooperating with the carrier to receive their order.

Depending on the carrier and destination, a delivery may require:

  • Someone to be present at the address;

  • Collection from a pickup point;

  • Collection from a postal facility;

  • Telephone contact;

  • Additional delivery instructions; or

  • A second delivery attempt.

Customers should monitor tracking information and any communications from the carrier.

11. Unclaimed or Refused Packages

If a customer fails to collect a parcel, refuses delivery, provides an incorrect address, or otherwise causes a shipment to be returned, reasonable additional shipping, handling, or return costs resulting from those circumstances may be charged or deducted from any amount otherwise refundable, to the extent permitted by applicable law.

Refusing delivery does not necessarily constitute a valid exercise of a statutory right of withdrawal.

Customers wishing to withdraw from a purchase should contact support@onzeselectie.com and follow our Return & Refund Policy.

12. Packages Marked as Delivered

If tracking indicates that a parcel has been delivered but you cannot locate it, we recommend that you first:

  • Check the delivery location carefully;

  • Ask other members of your household;

  • Check with neighbors where appropriate;

  • Check reception, concierge, mailbox, safe-place, or parcel locker locations; and

  • Contact the local delivery carrier.

If the parcel still cannot be located, contact us at support@onzeselectie.com with your order number.

We may investigate the shipment with the relevant carrier or logistics provider.

A carrier's "delivered" scan may be considered relevant evidence of delivery, but it does not override any mandatory rights or legal standards applicable to the customer.

13. Lost Shipments

A shipment will not automatically be considered lost merely because tracking has not updated for a period of time or because the estimated delivery date has passed.

Where appropriate, we may initiate an investigation with the carrier or logistics provider before determining whether a shipment has been lost.

Customers agree to reasonably cooperate with such investigations and provide information necessary to investigate the delivery.

If a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

14. Damaged Packages

If a product arrives damaged, please contact us promptly at:

support@onzeselectie.com

Please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs of the product and packaging where reasonably possible.

Please retain the product and packaging while the issue is being investigated.

Do not independently dispose of or return the product before receiving instructions from our customer service team unless otherwise required or permitted by applicable law.

15. Customs and Import Procedures

International shipments may be subject to customs processing or inspections.

Customs procedures can occasionally cause additional delivery delays that are outside our reasonable control.

Where duties, taxes, customs charges, or import fees apply, responsibility for such charges will be determined by the checkout terms, shipping method, and applicable law.

Any mandatory disclosure or consumer protection requirement applicable to such charges remains unaffected.

16. Shipping Costs

Applicable shipping costs, if any, will generally be displayed during checkout before the order is completed.

Shipping costs may depend on factors including:

  • Destination;

  • Order value;

  • Product;

  • Shipping method;

  • Promotional offers; and

  • Available logistics services.

Any applicable shipping charge shown and accepted at checkout forms part of the order.

17. Delivery to Third Parties

If you request delivery to an address belonging to another person, business, hotel, reception desk, freight forwarder, parcel forwarding company, pickup location, or similar third party, you are responsible for ensuring that the location can accept the parcel on your behalf.

Delivery to an authorized recipient or location may constitute delivery where permitted by applicable law.

18. Returns

This Shipping Policy applies to the delivery of purchases.

Returns are governed separately by our Return & Refund Policy.

Do not send returns to our Wyoming business address.

Approved returns must be sent according to the return instructions and designated return address specified in our Return & Refund Policy or provided by customer service.

Customers should contact:

support@onzeselectie.com

before sending a return.

19. Force Majeure

To the extent permitted by applicable law, we are not responsible for delays caused by events outside our reasonable control.

These may include natural disasters, severe weather, war, civil unrest, governmental restrictions, strikes, epidemics, transportation shutdowns, carrier disruptions, customs disruptions, telecommunications failures, or similar extraordinary events.

Nothing in this section limits mandatory consumer rights relating to delivery, cancellation, replacement, or reimbursement.

20. Mandatory Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or waive rights that customers have under mandatory consumer protection law.

Where a provision of this Shipping Policy conflicts with mandatory applicable law, the mandatory legal requirement will prevail to the extent of the conflict.

21. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our fulfillment network, carriers, shipping methods, business practices, or applicable legal requirements.

The latest version will be published on our Website with an updated revision date.

22. Contact Us

For questions regarding your order, tracking information, or delivery, please contact:

Onze Selectie

30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Email: support@onzeselectie.com

Website: onzeselectie.com