Terugbetalingsbeleid
Last updated: August 14, 2026
At Onze Selectie, we want our customers to be satisfied with their purchase. This Return & Refund Policy explains the conditions and procedure applicable to returns, withdrawals, and refunds.
By placing an order through our website, you acknowledge and agree to the terms set out below, without prejudice to any mandatory consumer rights that may apply under applicable law.
1. 14-Day Right of Withdrawal
You have the right to notify us that you wish to withdraw from your purchase within 14 days from the date on which you, or a third party designated by you other than the carrier, physically receives the product.
You do not need to provide a reason for exercising your statutory right of withdrawal.
To exercise your right of withdrawal, you must contact us within the applicable 14-day period at:
Email: support@onzeselectie.com
Your request should include:
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Your full name;
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Your order number;
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The product(s) you wish to return;
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The date on which the order was received; and
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A clear statement that you wish to withdraw from the purchase.
After receiving your request, our customer service team will provide you with the applicable return instructions.
Do not return products to our Wyoming business address. Returns sent to an address other than the designated return address may not be processed correctly.
2. Return Conditions
Customers are expected to take reasonable care of products while they are in their possession.
Returned products must, as far as reasonably possible, be returned in the condition in which they were received and should include all original components, accessories, manuals, labels, inserts, and packaging supplied with the product.
Products should not be unnecessarily used, damaged, altered, modified, contaminated, or handled beyond what is reasonably necessary to establish their nature, characteristics, and functioning.
Where a product has been handled beyond what is reasonably necessary and this results in a reduction in its value, we reserve the right, to the extent permitted by applicable law, to reduce the amount of the refund to reflect the diminished value of the product.
This may include, where applicable, damage to or loss of the original product packaging, accessories, components, labels, manuals, protective materials, or other items originally supplied with the product.
We therefore strongly recommend keeping the original packaging until you have decided that you wish to keep the product.
3. Return Shipping Costs
Unless otherwise required by applicable law, all direct costs associated with returning a product following a change-of-mind withdrawal are the responsibility of the customer.
We do not provide prepaid return labels for standard change-of-mind returns.
The customer is responsible for arranging and paying for shipment to our designated return facility.
Please note that our return facility is located in China. Depending on your location, international return shipping costs may be significant. By purchasing from our store, you acknowledge that, where permitted by applicable law, the direct cost of returning a product following a change-of-mind withdrawal is your responsibility.
Original supplementary shipping charges resulting from the customer's choice of a delivery method more expensive than our least expensive standard delivery option are not refundable, to the extent permitted by applicable law.
4. Return Address
Unless our customer service team expressly provides different return instructions for your particular return, approved returns must be sent to:
Return Facility
Street: Chang He Gao Zhong 310ban
City: Hangzhou – Binjiang District
Province: Zhejiang
Country: China
Phone: +86 13073321883
Important: Please contact support@onzeselectie.com before sending your return.
Products returned to an incorrect address, including our Wyoming business address, may experience substantial delays or may not be identifiable as belonging to your order.
5. Customer Responsibility for Return Shipments
The customer remains responsible for the return shipment until it reaches the designated return facility.
We strongly recommend using a tracked shipping service and retaining the shipping receipt and tracking information until the return and refund have been fully processed.
The customer is responsible for:
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Correctly packaging the returned product;
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Using the return address provided by us;
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Paying the applicable return shipping costs;
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Obtaining and retaining proof of shipment;
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Providing tracking information upon request; and
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Ensuring that the package is properly addressed and dispatched.
We cannot be held responsible for return parcels that are lost, misdirected, incorrectly addressed, or damaged during return transportation where such loss or damage is not attributable to us.
6. Inspection of Returned Products
All returned products may be inspected after arrival at our return facility.
The inspection may verify, among other things:
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The identity of the returned product;
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Whether all parts and accessories have been returned;
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The physical condition of the product;
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Whether the product has been damaged or altered;
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Whether the product shows handling or use beyond what is reasonably necessary to inspect it; and
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Whether the product has suffered a reduction in value.
Where legally permitted, any diminished value resulting from unnecessary handling, use, damage, missing components, or other circumstances attributable to the customer may be deducted from the refund.
7. Refunds
Where you validly exercise your right of withdrawal, refunds will be processed in accordance with applicable consumer law.
Unless we have offered to collect the goods ourselves, we may withhold the refund until we have received the returned goods or until you provide satisfactory evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
Refunds will ordinarily be made using the same payment method used for the original transaction unless otherwise agreed.
After a refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
8. Defective, Damaged or Incorrect Products
The provisions concerning customer-paid return shipping for a standard change-of-mind return do not limit any mandatory legal rights you may have where a product is defective, damaged upon delivery, incorrect, or otherwise non-conforming.
If you believe you have received a defective, damaged, or incorrect product, please contact:
Please include your order number and, where reasonably possible, photographs or other information showing the issue. This helps us investigate and resolve the matter efficiently.
Please do not dispose of the product or return it independently before receiving instructions from our customer service team.
Nothing in this policy excludes or restricts statutory consumer rights that cannot legally be excluded or restricted.
9. Products That May Be Excluded From Return
Where permitted by applicable law, the right of withdrawal may not apply to certain categories of products, including, where relevant:
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Goods made to the customer's specifications or clearly personalized;
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Goods liable to deteriorate or expire rapidly;
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Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery;
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Sealed audio, video, or software products where the seal has been broken; and
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Other products or services legally exempt from the statutory right of withdrawal.
Any statutory exception will only be applied where permitted by applicable law.
10. Refused or Uncollected Deliveries
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of the right of withdrawal.
Customers wishing to withdraw from an order should notify us clearly at support@onzeselectie.com.
Where a shipment is returned because the customer supplied incorrect or incomplete delivery information, failed to collect the parcel, or otherwise caused the delivery to fail, reasonable additional costs incurred as a result may be taken into account to the extent permitted by applicable law.
11. Unauthorized Returns
Customers should contact us before returning a product so that we can provide the appropriate return instructions.
Sending a product to our business address, fulfillment partner, carrier, or any other address not designated for that return may result in substantial processing delays.
We are not responsible for delays caused by a customer sending a return to an address other than the designated return address.
12. Business Information
Onze Selectie
Business Address:
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Customer Support:
support@onzeselectie.com
Website:
onzeselectie.com
Please note that the business address above is not the return address. Products must be returned to the designated return facility stated in Section 4 unless our customer service team expressly instructs you otherwise.
13. Mandatory Consumer Rights
This Return & Refund Policy is intended to operate in accordance with applicable consumer protection legislation.
Nothing in this policy is intended to exclude, waive, or restrict any consumer right that cannot legally be excluded, waived, or restricted.
Where a provision of this policy conflicts with mandatory consumer protection law applicable to a particular customer, the mandatory legal provision will prevail to the extent of that conflict.
For questions regarding a return or refund, please contact: